Privacy Policy - PGLucky88 | Data Protection & User Privacy

1. Information We Collect

1.1 Personal Information

When you register for a PGLucky88 account, we collect personal information that you voluntarily provide to us, including:

Full name and contact information (email address, phone number)
Date of birth for age verification purposes
Address information for account verification
Payment information for transactions (processed securely through encrypted gateways)
Government-issued identification for identity verification

1.2 Technical Information

We automatically collect certain technical information when you use our platform:

IP address and device information
Browser type and version
Operating system information
Pages visited and time spent on our platform
Gaming activity and preferences
Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect for the following purposes:

Account Management: To create and maintain your PGLucky88 account, verify your identity, and provide customer support
Service Delivery: To provide you with access to our gaming platform and ensure optimal performance
Security: To protect against fraud, unauthorized access, and other security threats
Communication: To send you important updates, notifications, and promotional materials (with your consent)
Legal Compliance: To comply with applicable laws and regulations, including age verification and anti-money laundering requirements
Improvement: To analyze usage patterns and improve our platform's functionality and user experience

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: With trusted third-party service providers who assist us in operating our platform, processing payments, or providing customer support
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected users)
Consent: When you have given us explicit consent to share your information
Protection: To protect our rights, property, or safety, or that of our users or the public

4. Data Security

We implement comprehensive security measures to protect your personal information:

Encryption: All data transmission is protected using industry-standard SSL/TLS encryption
Secure Storage: Personal information is stored in encrypted databases with restricted access
Access Controls: Only authorized personnel have access to personal information, and access is logged and monitored
Regular Audits: We conduct regular security audits and assessments to identify and address potential vulnerabilities
Incident Response: We have procedures in place to respond to and mitigate security incidents

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

Account information is retained for the duration of your account plus 7 years for legal compliance
Transaction records are retained for 10 years as required by financial regulations
Technical logs are retained for 2 years for security and troubleshooting purposes
Marketing data is retained until you opt out or for 3 years of inactivity

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access: Request access to the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information (subject to legal requirements)
Portability: Request a copy of your data in a structured, machine-readable format
Objection: Object to processing of your personal information for certain purposes
Withdrawal: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform:

Essential Cookies: Required for basic platform functionality and security
Performance Cookies: Help us understand how users interact with our platform
Functional Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements (with your consent)

You can control cookie settings through your browser preferences, but disabling certain cookies may affect platform functionality.

8. International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

Standard contractual clauses approved by relevant authorities
Adequacy decisions by data protection authorities
Certification schemes and codes of conduct

9. Children's Privacy

PGLucky88 is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

Posting the updated policy on our website
Sending you an email notification
Displaying a prominent notice on our platform

Your continued use of our platform after such changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Support: Visit our Support page for immediate assistance
Address: PGLucky88 Privacy Team, India

We will respond to your inquiry within 30 days of receipt.